Drivers are required to drop-off passenger as stated on booking by following the navigation tool such as Waze and Google Maps to the designated location.
Our service standards require that our drivers to honor booking and complete the trip by dropping passenger on designated location. The best way to help improve safety and quality is to rate your driver immediately after a trip, or from History.
Tap on , History, and choose the driver and trip you want to rate.
The star rating system helps Grab keep a high standard of service that we can all be proud of. It also helps us keep track of passenger satisfaction and maintain high partner quality.