Grab take the safety of our users very seriously. To ensure this we are currently running beta testing on number masking. Upon successful bookings, your number will be masked to the other party.
However, if you face difficulties to contact your driver/ passenger, please be patience and use GrabChat. Report your issue to our Help Centre/ CS and we will get down to the root cause to solve the issue. We appreciate your support as we work our best to provide the safest transport platform in South East Asia