Every reward has terms and conditions, and specific instructions on how to redeem it.
You can only tap the Use Now button when a reward is valid. Every reward purchased has a validity date that can be checked by tapping My GrabRewards and going to the specific reward:
- Offline Reward
Display the barcode, QR code, 4-digit-pin, and unique promo code before showing this to our merchant store.
- Online Reward
Directs you to the merchant's website or app, but don't forget to key in the promo code during the checkout process.
Every website or app is different, but in general, the field to key in the promo code is during the checkout process. There are some online rewards that don't have promo codes, tapping Use Now button will send you to a special page where you can use the reward.
Let us know, after checking the terms and conditions and following the steps above, if you are still unable to use your reward.