Grab takes the safety of our users very seriously. To ensure safety on our platform, we will be running a beta test on passenger and driver's phone number masking. Upon a successful booking, your number will be masked to the other party.
However, if you face difficulties in contacting your driver/passenger, kindly be patient and use GrabChat as an alternative. Do report your issue to our Help Center / CS so that we are able to get down to the root cause of the issue. We appreciate your support as we work our best to provide the safest transport service in Southeast Asia.