Drivers agree to keep conversations positive, professional and polite when joining Grab.
The best way to help improve safety and quality is to rate your driver immediately after a trip has been completed, or from History.
Tap on , History, and choose the trip and driver you want to rate.
The star rating system helps Grab keep a high standard of service that we can all be proud of. It also helps us keep track of passenger satisfaction and maintain high partner quality.