If your trip has Toll or other surcharges, you will pay more than the originally displayed fare.
Open your email receipt, and on the bottom right corner, you will find the Receipt Summary for a breakdown of your fare. Toll and other surcharges are found in Tolls & Others.
To check surcharges that may apply at time of booking, tap on service type and on the top right of your screen.
For example, Grabtaxi and GrabCar surcharges include:
- Toll charges incurred from pickup point to the dropped off destination
- GT fares are based on meter rate and it is exclusive off toll charges and the government regulated RM2 booking fee
- Base Fare for Budget =RM3, Teksim = RM4, & Executive = RM6
- GC fares are based on fix fare and it is exclusive off toll charges
Let us know, after checking your service type booking surcharges and your email receipt, if you still believe you were incorrectly charged a surcharge.