Unless specifically requested by you or other valid reason, drivers are not to take a longer route.
Driver's are required to follow the navigation tool such as Waze and Google Maps to the designated location. If you have a preferred route, do communicate this with your driver prior to moving off. The best way to help improve safety and quality is to rate your driver immediately after a trip, or from History.
Tap on , History, and choose the trip and driver you want to rate.
The star rating system helps Grab keep a high standard of service that we can all be proud of. It also helps us keep track of passenger satisfaction and maintain high partner quality.