It is important to include the complete data of the recipient of the package such as name, address, and telephone number to contact. Our courier will contact the package receiver/recipient to ensure the delivery process goes smoothly.
If the courier has completed the status of the order without notice and you feel you have not received the package, please ask first with the security guard/security/receptionist (for office address) or family/ neighbors (for home destination address).
Our courier is required to return the package to the sender's address if there is no valid beneficiary in your destination address.
Let us know in the form below if you have further concerns about an undelivered package.