To ensure a pleasant experience for both drivers and passengers, bookings and accounts are reviewed on a regular basis. A recent review of your account showed that you may have overlooked our Grab Community Guidelines and for your protection as well as the drivers', we have since suspended your Grab account.
To give you an idea, an account suspension may be caused by (but not limited to) the following:
However, if you think that you adhere to our Grab Community Guidelines in maintaining your account and in all your bookings, please submit a Grab Passenger Appeal for our review. Appeals made via other channels (customer service, email, branch, etc.) will not be processed. Once the appeal is submitted, you will receive a response from us in five (5) working days.