There are many places in Metro Manila that share the same name and selecting your intended location can be confusing at times.
To make sure that you are setting your destination right, please check the detailed address found right below the name of the location that you typed in.
Can't PIN the location?
Previously, when you manually drop the PIN at a specific location where there are no POIs (point of interest) or street addresses available in our database, the PIN jumps to the nearest identified location. The location would be represented by a generic label and sometimes, it's far from the passenger's intended address.
With the new fix, the PIN will now stay in the position where it was dropped displaying the exact location for pick-up or drop-off and will be shown as "Pin location".
When you choose to manually drop a PIN on the map, kindly confirm to drivers (using the GrabChat) that this is a legitimate pick-up/drop-off point and inform that it is your specific point on the map.
If you believe that you have pinned the correct address and yet the driver still dropped you off at a different location, this could be a mapping issue. If this is the case, please click on the link below to report it.