The acceptance of your booking request is dependent on the supply of your selected car-type in your area. During peak hours or difficult weather conditions, high demand may result in fewer available cars or drivers who are already committed to other passengers.
Currently, an average of 600,000 passengers books on a daily basis while there are only about 35,000 drivers available to take on these jobs. Please know that we are working closely with the regulatory board and constantly finding new ways to make sure that there is always an available driver ready to pick you up for a swifter booking process.
In the meantime, if you still can't get a GrabCar driver, we recommend booking again using another service type (GrabShare, GrabTaxi, GrabCar 6-Seater, or GrabCar+).
- Passengers who rarely cancel bookings will find it easier to get a driver.
- Make sure that your position matches the address of the pick-up point.
- Make sure that your device has a stable signal/internet connection.