Travel matching is affected by the availability of the service you choose in your location. During peak hours or poor weather conditions, high demand may cause at least fleet or driver partners to be available because they have already received travel for other passengers
Grab is still continuing to improve its application by driving the driver's partner to a high demand region. We recommend you to retry the order by choosing another type of service.
- Passengers who rarely cancel bookings will find it easier to get a driver partner
- Make sure your position matches the address of the pick-up point
- Make sure your signal/internet connection is stable