Driver's are required to drop-off passenger as stated on booking by following the navigation tool such as Waze and Google Maps to the designated location.
Our service standards require that our drivers in honouring booking and complete the trip by dropping passenger at a designated location.
The best way to help improve the security and quality of service is to assess your driver as soon as the trip is over.
Here are the steps to rate (rating) from the History menu:
- Tap 'Menu'
- Select 'History'
- Select a trip to be rated
- Give stars according to rating
= VERY BAD
= VERY GOOD
- Press 'Send'
The star rating system helps Grab keep a high standard of service that we can all be proud of. It also helps us keep track of passenger satisfaction and maintain high partner quality.