Top-up via driver is requesting for your driver to transfer an amount from the Driver's Credit Balance to your GrabPay Credits and paying it with cash.
There is a possibility of insufficient Driver balance when making a transaction. Please note that it is the driver's own discretion to permit or refuse your load or top-up request.
We apologize if you have experienced any issues with regard to requesting to load your GrabPay Credits from your driver.
In order to assist you accordingly, kindly choose the issue that you have encountered below: