What is GrabExpress?
It is premium delivery service that we are currently running to provide convenience to our customers. By booking on the app, you can send items such as documents, parcels, and gifts to your business partners or loved ones.
How do I use GrabExpress to book?
Turn on the Grab app and tap the Express icon. Indicate the pick-up and drop-off location and tap NEXT. Key in the Recipients Name and Number and a short description of the goods. Confirm your booking.
A biker will be allocated to you. His name and number is provided – if you have any further instructions, kindly call/text him.
Send the share ETA to your Recipient for him/her to anticipate the biker’s arrival Ensure the Document/Package has the Recipient’s name, number, and exact address clearly indicated. It should also be well packed for safe transportation
How is GrabExpress different from your other products like GrabTaxi and GrabCar?
How is GrabExpress different from other courier services?
We provide an on-demand delivery service with real-time tracking and notifications.
Can GrabExpress do advanced booking or keep a parcel overnight for next day delivery?
GrabExpress is currently an on-demand service that picks up and delivers immediately after a booking confirmation
Does GrabExpress deliver outside of Metro Manila?
No, we currently only have service inside Metro Manila
Will my package be safe?
All bikers who have signed up to provide the delivery service for GrabExpress are qualified riders and have NBI clearances. In the unfortunate event that something happens to your parcel, rest assured that you are covered by insurance up to P2,000.