If your driver asked you to cancel the ride, you are under no obligation to do so.
Our service standards require our drivers to complete the bookings that they accept and if they can't make it (provided that there's a valid reason), to inform the passenger right away and cancel the booking themselves.
If you have already cancelled and selected Driver asked to cancel, we have your feedback and will use it to maintain high driver quality. We have a robust monitoring system in place, with stringent disciplinary measures up to termination for drivers who repeatedly fail our service standards.
In the History section, a trip cancelled by you or the driver will be tagged as Cancelled and you will not be charged for the booking.
Any promotional or GrabRewards discount used on a cancelled booking will remain valid. The GrabRewards discount will be included in the GrabRewards' My Rewards section for your next booking.
Let us know in the form below if you believe that further feedback is necessary about the driver's behavior with regards to a cancelled trip.