What is GrabShare?
GrabShare is an on-demand carpooling service. It allows you to share your ride with other passengers headed in the same direction. You can book anytime, and get your ride within minutes.
Who are our GrabShare drivers?
All Grabshare drivers are from Grab’s professional GrabCar fleet.
How much will I save by using GrabShare?
GrabShare fares can be up to 30% lower than GrabCar fares.
How many additional stops will there be on my GrabShare ride?
There will only be one additional stop for each GrabShare ride. This helps you avoid unnecessary delays on your trip.
How will I know if I’m sharing a trip with another passenger?
Just check the Grab app! Remember, you can be matched with another passenger at any time during your ride.
If someone else was picked up before you, the Grab app will say ‘Driver is on the way to pick you up. You’ll be sharing with another rider.‘
If you’re already on the trip and will be picking up another rider, the Grab app will say ‘We found you another rider.‘ or ‘Driver is picking up another rider.‘
Will I be charged for a toll when on a GrabShare ride?
You’ll only be charged for toll if you were in the car when it passed through the toll gate. Here are some examples, to demonstrate:
Scenario 1: Only one passenger is onboard when the car passes a toll gate.
Result: Toll charges to be paid by the passenger.
Scenario 2: Two passengers are onboard when the car passes a toll gate.
Result: Toll is split equally between both passengers.
Scenario 3: Passenger A is onboard. The car passes a toll gate and picks up Passenger B.
Result: Passenger A is charged by a toll. Passenger B is not.
How many people can I bring on my GrabShare ride?
Bring only one (1) friend, so that everyone can be seated comfortably in the car. If you’ll have two passengers or more with you (even if they’re children), please book a GrabCar instead.
How long will the driver wait for me?
Maximum of 3 minutes, at your selected pick-up point. If you need more time, contact your Grab driver at once for a smooth pick-up.
Will I be able to change my destination once I’ve booked my ride?
No. If you wish to change your destination, simply cancel the ride and book a new one.
How will I know who’s being dropped off first?
Just check the Grab app.
If you’re being dropped off first, the Grab app will say ‘Driver is dropping you off first.‘
If the other passenger is being dropped off first, the Grab app will say ‘Driver is dropping off the other rider.‘
Can I request to be dropped off first?
No. The driver must always follow the drop-off sequence in the app. This is the quickest route between your drop-off points.
If you’re in a hurry, consider booking a GrabCar instead.
Can I tell the driver how to get to my destination?
No. The Grab mapping tool is based on Google Maps and finds the fastest route to your destination. Please trust the route determined by the app.