Each booking will, of course, require different times for the driver's partner to get to the pick-up point, depending on traffic conditions or situations beyond the control of your driver.
We always encourage driver partners to find out about traffic conditions such as road construction, major accidents, or outdoor events that may hamper travel and immediately notify you when it arrives late. The best way to help improve the security and quality of our services is to assess your driver's partner immediately after travel or from travel history.
- Tap Menu
- Select History
- Choose a trip to be rated
The star rating system helps Grab keep a high standard of service that we can all be proud of. It also helps us keep track of passenger satisfaction and maintain high partner quality.
Currently, your rating of the driver is fixed after your submission and cannot be changed.