Grab drivers are expected to uphold positive, professional and polite behavior at all times. The drivers agreed to our service standards when they joined Grab and those who may have shown rudeness or any inappropriate behavior will be investigated.
Help us rate the driver and rest assured that an investigation will be carried out and appropriate action will be taken against the driver.
The star rating system helps Grab keep a high standard of service that we can all be proud of. It also helps us keep track of passenger satisfaction and maintain high driver quality.
Here are the steps to rate a driver from the History menu:
- Tap Menu
- Select History
- Select the trip to be rated
- Give stars according to rating
= VERY BAD
- Press Submit
Currently, your rating of the driver is fixed after your submission and cannot be changed.