A driver shall not take any further routes unless specifically requested by passengers (provided that the preferred route is efficient) or for any other reason acceptable to passengers.
If you have a preferred route, please notify the driver. Please note that the best way to help improve the security and quality of our services is to assess your driver immediately after the trip or through the booking history.
- Tap on Menu
- Select History
- Choose the trip to be rated
The star rating system helps Grab keep a high standard of service that we can all be proud of. It also helps us keep track of passenger satisfaction and maintain high partner quality.
Currently, your rating of the driver is fixed after your submission and cannot be changed.