You may have heard the news that oBike is ceasing their operations in Singapore. From today, oBike will no longer be available on our platform. Here are some frequently asked questions that users may have:
Q: What will happen to my existing GrabCycle subscription and deposit?
We will be waiving your active subscription fee and processing the refund of your deposit, if any, by 26th June. Refunds will be received via the payment method you used. If paid by GrabPay Credits, it will be returned to your GrabPay wallet. If paid by credit card, it will reflect in your account once processed by your bank / other institutions. This may take a few working days depending on the bank or the institution.
Q: What will happen to my oBike deposit?
oBike had received the deposits from their customers. Unfortunately, we cannot comment on another company’s behalf, and oBike customers seeking refunds on their deposit should contact oBike directly at firstname.lastname@example.org.
We suggest to look at LTA’s recommendation to approach CASE if you’re an affected customer.
Q: Can I still sign up with GrabCycle?
Thank you for your interest in signing up with GrabCycle. We have temporarily stopped new user sign up to preserve the experience for existing users. We are actively bringing on more bikes onto our platform and will open up for new user sign up soon. Check back for updates!
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