A contribution that we require from our GrabHitch drivers for the sustainability and improvement of our service and is currently set at a flat rate of 10% on the original fare amount.
Your contribution helps us to fund our operating expenses and will be channelled back to you through various initiatives and product enhancements. 😉
Q: When will this be implemented?
A: Platform fee will take effect on all GrabHitch rides completed from 1 June 2018 00:00:00.
Q: How and when will the platform fee be collected?
A: Platform fee will be collected from your driver wallet in 1 to 2 working days after the ride is completed. The platform fee collected will be reflected in your driver wallet and e-statement.
Q: What happens if I have a negative balance in my driver wallet? Will I be deactivated?
A: Nope, you won’t be deactivated. We encourage you to complete GrabPay rides to bring your wallet balance back to positive. 👍🏻