What is GrabAssist?
GrabAssist is a vehicle option that offers additional assistance to members of the senior and persons with disability who require wheelchair assistance.
What kind of mobility equipment can GrabAssist vehicles accommodate?
All GrabAssist vehicles can accommodate one foldable assistive device, such as a folding wheelchair or scooter. However, GrabAssist vehicles are unable to accommodate non-foldable wheelchairs or electric scooters.
Are there any additional charges for a GrabAssist ride?
GrabAssist is priced similarly to our other services and will be subject to dynamic pricing.
Can I book a GrabAssist for emergencies to go to the hospital?
GrabAssist drivers are not trained as medical professionals or emergency response agents. For emergencies, please call an ambulance to ensure your safety and health.
What sort of service can GrabAssist drivers provide?
All GrabAssist drivers have undergone theoretical and practical training that includes safety in transfer, dementia awareness, as well as hygiene and emergency preparedness. The extent to which assistance is provided would align with each rider’s individual needs and comfort level.
If you need specific assistance, please call or send an in-app message to your driver to inform them of your requirements.
Passengers who are unable to be transferred from their wheelchair to a car seat cannot be accommodated on GrabAssist. They require specialised transportation equipped with wheelchair-accessible ramps or hydraulic lifts.
Are there any designated pickup points for GrabAssist requests?
We encourage you to select pickup points where the drivers are able to safely assist in the boarding process. Passengers are strongly advised to avoid locations such as main roads, bus stops and taxi stands.
Why do GrabAssist rides take longer to arrive than JustGrab?
As only a group of selected drivers who have undergone specialised training are eligible to accept GrabAssist requests, your GrabAssist ride will likely be slightly longer to arrive than JustGrab rides. We appreciate your patience as we continue to grow the pool of GrabAssist driver-partners.
Does the passenger need to be accompanied by an additional person?
It is not required to be accompanied by an additional passenger on a GrabAssist ride.
However, a companion may be in a better position to communicate and advise on the special needs of each individual.
If you are requesting a ride for a passenger with special needs, do put it in the booking notes or send a message to the driver through GrabChat about your requirements, and provide a contact number in case of emergency.
In case of emergency, how will GrabAssist drivers handle the situation?
All GrabAssist requests are encouraged to provide at least one emergency contact number, which will serve as the first point of contact during unforeseen circumstances.
If necessary, our drivers are advised to reach out to helplines such as eldercare centres, hospitals, or police stations accordingly.
Is there any insurance coverage for riders taking GrabAssist?
GrabAssist rides are covered by our standard insurance policies, which may be evaluated on a case-to-case basis.