A friend in need is a friend indeed.
Tap Emergency from the left menu to Manage Emergency Contacts. You may add up to 3 Emergency Contacts and toggle it to Auto-alert (currently in beta), which will automatically alert your Emergency Contacts when unusual ride activities are detected.
💡 It's a good practice to notify your Emergency Contacts that you have added them to this Emergency Contact list, should they suspect it is a malicious SMS.
When you click on during your ride and choose to NOTIFY EMERGENCY CONTACTS, we will send an SMS with your ride details to your Emergency Contacts.
What happens when I add an Emergency Contact?
He/she will receive an SMS from Grab indicating that he/she has been assigned as your Emergency Contact. If your Emergency Contact is a Grab user, he/she may receive an in-app message instead of an SMS.
Can I choose not to set up any Emergency Contacts?
Yes. In the unlikely event of an emergency, you have the option to use the ‘Notify Security’ button.
In which language will the SMS alert be sent to my Emergency Contacts?
The SMS alert will follow your phone’s language setting and it's compatible with English, Bahasa Melayu, and Simplified Chinese.
What is the ‘Auto-alert’ feature?
The Auto-alert feature allows your Emergency Contacts to receive an automatic SMS alert from Grab if an unusual ride pattern is detected. However, please note that this feature is currently in beta.
How does Grab detect an ‘unusual ride pattern’?
This is based on your previous ride behaviour, as well as the time and destination of your current ride (e.g. late night ride to a remote location). If Grab detects a ride with a potentially unusual pattern, an Auto-alert SMS will be triggered. Do note that these may or may not be emergencies.
🙌🏻 This feature will be made available for all users by end June 2018.