Q: I'm not able to complete the transaction.
A: You can't use a payment method with GrabPay Credits if you have insufficient credits, don't have a Singapore number registered to your profile, or are having network problems.
Q: I overpaid the merchant.
A: Inform the merchant of this and the merchant will be able to reverse the transaction.
Q: Does payment to a merchant using GrabPay Credits extend its validity date?
A: GrabPay Credits expiry date will be extended for one year after a successful payment made via GrabPay Credits.
Q: Can I use this feature overseas?