Q: How is On-the-Go feature different from the existing Quick Hitch feature?
A: On-the-Go is a feature which allows you to give an immediate hitch to a nearby rider while you’re on the road.
Simply toggle the feature on, key in your destination and you’ll receive a ping whenever there’s a quality match near you.
Q: When should I use On-the-Go?
A: If you can’t find any suitable matches ahead of time yet you’re in the car and ready to give someone a lift, simply turn on On-the-Go feature when to find a match.
Q: Any special requirements for On-the-Go rides?
A: Yes. Please ensure you’ve at least 2 empty seats, clear boot space and no other passengers on-board (not even your family members).
Unlike advance Hitch, please proceed to pick-up point immediately upon accepting the ride as your rider is right there waiting.
Q: How much would I be paid for On-the-Go Hitch rides?
A: On-the-Go Hitch rides follow the same fares as that of advanced Hitch rides.
Q: Can I ask my rider to bear or share ERP fees incurred during On-the-Go Hitch rides?
A: ERP fees should be borne by you so please don’t ask your rider for it.
Q: I noticed that On-the-Go riders are not as friendly or sociable as advance Hitch Riders. Why is this so?
A: On-the-Go riders have originally booked an on-demand service but were unable to find a driver available to pick them up. Hence, they may not understand that you’re not a commercial driver and may treat you like one. We seek your patience as we do our best to educate all riders on our social carpooling etiquette.
Q: I’ve reached the pickup point but my rider didn’t show up! What do I do?
A: You may like to try texting or calling your rider first. If he/she remains uncontactable, we’re afraid you’ll have to cancel the trip. Rest assured that we constantly monitor the misbehaviour of riders to best minimise such occurrence in future.
Q: Will my insurance cover On-the-Go rides?
A: On-the-Go Hitch rides are the same as advance Hitch rides! In the event of an unfortunate accident during a Hitch ride, whether advance or On-the-Go, your personal private motor insurance should usually cover the costs incurred from the accident, provided you keep to the limit of 2 carpooling trips a day.