In History, a trip you or the driver cancelled will show as Cancelled and you will not be charged the fare.
Our service standards require that our drivers do not cancel jobs except in an emergency, and to communicate with passengers before doing so. Confidentiality prohibits us from releasing what action we will take against them. We have a robust monitoring system in place, with stringent disciplinary measures up to termination of service for drivers who repeatedly fail our service standards.
Let us know, through the form below, if you still believe further feedback is necessary about your driver's behaviour with regards to a cancelled trip.