Most top-up will be instant but it could take up to 10 minutes depending on the bank. Refresh your app after 10 minutes if you don't see the top-up amount showing up.
You can't top-up GrabPay Credits if:
- the total GrabPay Credits exceeds $999 after topping up
- the wrong card details were entered
- the card is not supported
- the OTP (one-time password) entered was incorrect
If you entered the correct OTP but the transaction failed, there may be an issue with your bank or card. Try using another card from another bank to top up.
Let us know, through the form below, if you are still unable to see your updated GrabPay Credits balance after 10 minutes.