Contact your driver via call or GrabChat. Your driver may not be able to answer your call while driving. Try again if possible.
If there’s no response, cancel the booking on your app and select one of the options as the reason. Let us know what happened in the “Additional comments” and tap submit. Rest assured that investigation will be carried out and appropriate action will be taken against the driver if found in violation.
In History, a trip you or the driver cancelled will show as Cancelled, you will not be charged the fare, payment authorisations will be released and any entered promo will still be available for use (subject to promo terms and conditions on usage restriction).
Cancellation fees will only be incurred if you cancel 3 or more times, across a rolling 7 day period.
If the driver completed a trip without you, report it here.
Let us know, through the form below, if you still believe further feedback is necessary about your driver's behaviour with regards to a no-show.