In History, a trip you or the driver cancelled will show as Cancelled and you will not be charged the fare and any entered promo will still be available for use.
If the driver didn't show up, try to contact your driver before cancelling. If you already cancelled and selected Driver no show, we have your feedback and will use it to maintain high driver quality.
Our service standards require that our drivers show up for jobs except in an emergency, and to communicate with passengers before cancelling. We have a robust monitoring system in place, with stringent disciplinary measures up to termination for drivers who repeatedly fail our service standards. Confidentiality prohibits us from releasing what action we will take against them if found in violation.
For GrabHitch, you may want to try texting or calling your Hitch Driver first. If he/she remains uncontactable, we’re afraid you’ll have to cancel the trip and request for another ride.
Let us know, through the form below, if you still believe further feedback is necessary about your driver's behaviour with regards to a no show.