If you are unable to receive your ride statement, you can take the following steps.
- Verify settings
To have your statements sent to you periodically, visit Grab Hub and select your group, and then Settings. From there, you can choose to have statements sent Weekly (sent every Monday) or Monthly (sent every first day of the month).
- Check email address
Go to your Grab app or Grab Hub. Tap on Menu and your profile picture or name. Check that your email address is correct.
- Check your junk mail
Go to your junk mail folder, search for Grab for Business. If found, change your settings to allow Grab emails to be received in the future.
- Manually download statements
If you wish to get your statement emailed to your corporate email address, visit Grab Hub and select your group, and then Rides. Set the month and any tags before clicking search. Click Download Statement PDF or CSV to have the search results compiled in a statement emailed to you.
Let us know, after you've followed the steps above, if you are still unable to receive ride statements.