You will see an error message when you can’t use your promo code if:
- you are not eligible for the promotion
- your mobile number differs from the one tagged to the promo
- the promotion has ended
- the promo code was entered incorrectly
- the promo code has been fully redeemed
- you did not meet the terms and conditions of the promotion
Tap on the yellow exclamation mark to read the terms and conditions of the promotion.
For GrabHitch, you will need to enter the pick-up time before the promo code can be applied.
Let us know, after checking all of the above, if you still can't use the promo code and upload a screenshot of the error message.