If your promo has expired, was fully redeemed, typed incorrectly, or does not meet the promo criteria it cannot be used.
If you see an exclamation mark, as shown below, do check that you are eligible and selected the right service and payment method.
To know if your promo code has been successfully entered, look out for the green tick beside your promo code.
- If a promo code is entered, only that promo will be applied to your ride
- Promos are tagged to specific mobile number for successful redemption
- If you or your driver cancelled, the promo will still be available for use
- Once a promo has expired or fully redeemed we will not able to retroactively apply them
- Additional criteria include timing, location, payment method, vehicle type and other restrictions
For GrabHitch, you will need to enter the pick-up time before the promo code can be applied.
Let us know, after checking the Terms and Conditions stipulated at the bottom of your promo email or notification, if you still believe you qualify.