We’re sorry your driver was rude. Drivers who join Grab have agreed to be professional and polite.
Help us rate the driver, together with your remarks immediately after the ride. Rest assured that investigation will be carried out and appropriate action will be taken against the driver if found in violation of our Code of Conduct.
The star rating system helps Grab keep a high standard of service that we can all be proud of. It also helps us keep track of passenger satisfaction and maintain high partner quality.