If your trip has ERP or other surcharges, you will pay more than the originally displayed fare.
Open your email receipt, and on the bottom right corner you will find the Receipt Summary for a breakdown of your fare. ERP and other surcharges are found in Tolls & Others.
To check surcharges that may apply at time of booking, tap on service type and on the top right of your screen.
For example, JustGrab and GrabCar surcharges include:
- Toll charges (ERP / Sentosa) incurred from pick-up point to destination
- Additional waiting time ($3 for every 5 minutes)*
- Additional stops / additional distance ($5 per stop / per 5 km up to a maximum of 3 stops)**
- Booster seat use ($2 per seat on each ride, limited to one child only)***
Let us know, after checking your service type booking surcharges and your email receipt, if you still believe you were incorrectly charged a surcharge.