The safety of passengers and drivers on the Grab platform is of utmost priority.
If you require emergency assistance
- contact the police at 999
- SMS 71999 if is not safe to call
- share my ride function in your Grab app to share details of your ride with the police
- for medical attention, please call 995
Grab does not tolerate any form of inappropriate contact or aggressive behaviour, and takes a serious view on reckless driving which endangers passengers and other road users.
Driving that breaches traffic laws or causes the driver to be distracted or puts you or others in danger are not permitted. These are serious violations of Grab's safety policy and any criminal offences under the law will be prosecuted.
Please let us know what happened through the form, or call us using the button below.