When you try to cancel, you may have to agree to pay a fee to continue.
A cancellation fee will only be incurred if you cancel 3 or more times, across a rolling 7 day period. If you did not tap PAY SGD 5 TO CANCEL when prompted as seen below, you have not been charged a cancellation fee.
If your driver asked you to cancel the ride, you are under no obligation to do so. Over time, passengers who don't cancel their bookings will see an improvement in booking priority, making it even easier to get a ride.
Let us know, after checking your cancellation receipt, if you still believe you were unfairly charged a cancellation fee.